FAQs

Q: Registration Substitutions

Registration slots are non-transferable from one company to another; however, substitutions within companies are welcome in advance of conference. Please email Shelly O’Neill if you would like to make a registration substitution.

Q: Registration Cancellation Policy

Registration cancellations received in writing will be accepted until August 30th for a full refund. Cancellations after August 30th  and “no-shows” will not be refunded.

Q: Meeting Only and Single Day Registrations

Only one registration type is offered. All registrations are considered “full access.” We do not offer registrations for private meeting room access or single day.

Q: Early Departure Fee

If a hotel guest checks out prior to the reserved checkout date, the hotel will add an early departure checkout fee to the individuals account (equal to one night’s room plus tax). Guests wishing to avoid an early checkout fee should advise PCMA and the hotel at or before check-in of any change in planned length of stay.

Q: Hotel Reservation Cancellation policy

Cancellation requests must be received in writing on or before August 30th in order to avoid forfeiting the hotel deposit. Failure to arrive on your scheduled arrival date will result in the cancellation of the remaining reserved room nights.

Q: Hotel Deposits

All reservations that are two nights or more require a two-night room deposit. This deposit will be applied to the first two nights of stay and charged 30 days prior to arrival to the card provided when making the reservation. If the reservation is only for one night, the deposit will be for one night. Hotel deposits are non-refundable.

Q: Parking

• • Overnight Parking is $23 per night.
  • Valet Parking is $30 per night.
  • Day Parking – Self-parking is $8 for the first 4 hours; $12 for 4-8 hours. Daily maximum is $23.

Q: Airport

The Phoenix Sky Harbor International Airport (PHX) is only about 20 minutes from the Arizona Biltmore. Ubers and taxis pick up outside baggage claim.

Q: Security Policy

In order to provide a secure environment, conference participants MUST wear name badges when attending all conference functions, including sessions, meals, evening receptions, and private meetings in member and sponsor meeting room facilities. Security will monitor entrances to all conference functions. Please do not misplace or forget badges, as duplicates will not be provided.

Q: Attire

Attire is business casual. We encourage attendees to monitor weather forecasts and dress appropriately.

Q: Where are the private meeting rooms located?

The meeting rooms are located throughout the Arizona Biltmore.  The rooms are all within about a 5-10 minute walk of each other.